Description
The Junior Support Desk Analyst provides front-line user support by documenting inquiries, incidents, service requests, and access-support tickets; following troubleshooting and escalation procedures; resolving common issues; and coordinating with senior analysts, operations, training, and technical teams. The role also supports release hypercare, known-issue tracking, user communications, and support documentation, and may use AI-assisted tools. It requires a U.S. citizen, hybrid work in Reston, Virginia and client locations in the Washington, D.C. area, a U.S. government clearance, and at least one year of relevant customer-service or technical-support experience. The salary is $45,000-$55,000 based on pertinent experience.
