Description
As a Junior Support Engineer at Allego, you'll serve as the primary technical support contact for the Customer Success Team, providing second-tier assistance during initial information gathering and triage. This role involves troubleshooting issues, collaborating with Product Managers, Developers, and DevOps teams to resolve problems, and contributing to documentation and product enhancements. The engineer will investigate support incidents, reproduce issues, and act as a bridge between product expertise and customer needs.
