Description
The Tier One IT Support Specialist provides ongoing support for hardware, software, network equipment, servers, and related services for Network for Hope and Lifeline of Ohio. The role triages escalations, supports help desk onboarding, maintains end-user equipment, performs infrastructure and security support, audits compliance, logs incidents, provides after-hours escalation coverage, and assists with patching, server administration, networking, and audiovisual equipment. The position requires IT support experience, expertise with Microsoft Office and related systems, Windows network administration, Entra, networking, VMware, and IP phone systems, along with strong communication, collaboration, and problem-solving skills. Regional travel within member organization service areas is required.
