Description
The client is hiring a temporary Junior Analyst for a 9-month engagement to support digital transformation initiatives and the improvement of a Customer Services Platform. The role involves analyzing and documenting business processes, translating customer needs into technological solutions, testing and validating platform features, supporting user training and documentation, monitoring performance metrics, and keeping current with digital transformation and customer service practices. It is a hybrid position based in downtown Rio de Janeiro and requires a bachelor's degree, knowledge of digital transformation and agile methodologies, programming and database experience, business analysis skills, and data analysis and reporting abilities.
