Description
The Junior Technical Support Analyst provides Level 1 and Level 2 technical support for PAR Technology Corporation’s restaurant technology customers, diagnosing and resolving hardware and software issues remotely or through field-service dispatch. The role coordinates third-party service agents, manages support cases and CRM data, handles equipment staging, imaging, configuration, installation, repair, and shipping, and escalates issues as needed. Candidates need experience with remote diagnostics, field-service dispatch, CRM case management, equipment installation and commissioning, and point-of-sale equipment handling.
