Description
Amazon is hiring a KDP Customer Support Analyst to serve as the front-line interface for publishers and content providers using the Kindle Direct Publishing platform. The role handles email, phone, and chat inquiries; troubleshoots and resolves customer issues; documents research and interactions; escalates systemic problems; and improves internal and external processes. The position requires fluent English, at least one year of experience handling direct customer inquiries, computer navigation and analytical skills, and availability to work office shifts including overnight and weekends.
