Description
The Key Account Director oversees the strategic management and growth of a pod of key client accounts, including an Account Management Manager and 2–4 Account Managers. The role directs client strategy, retention, upselling, satisfaction, escalations, reporting, and performance metrics; mentors the pod; and collaborates with strategists and cross-functional teams. It requires 10+ years of account management, client services, or digital marketing strategy experience, team management, and experience directing high-visibility enterprise engagements. The position is remote or office-based in Boston, with a salary range of $120,000–$140,000 and healthcare, retirement, paid time off, and other benefits.
