Description
This role focuses on retaining and expanding business by managing sales, support, and service relationships for assigned customer accounts. The Key Account Relationship Manager acts as a central contact point, providing comprehensive solutions and fostering long-term partnerships. Responsibilities include proactive and reactive customer engagement, after-sales service, contract onboarding, and delivering wraparound care for high-risk clients. The role involves analyzing customer feedback, optimizing financial target deployment, defining contact plans, driving business growth, coordinating complex customer projects, and ensuring accurate CRM management.
