Description
The Knowledge Analyst will manage and improve Knowledge Management processes and articles across NEC Software Solutions’ IT support and development areas. The role reviews and publishes relevant knowledge articles, coordinates knowledge activities, supports ITIL and ISO/IEC 20000 processes, provides guidance to support teams, develops training and reporting metrics, and manages knowledge transfer and implementation for new accounts. It requires ITIL experience, service-management knowledge, strong communication and customer-facing skills, experience with a service-management tool, and excellent Excel knowledge; vFire and ITIL Foundation Accreditation are desirable. The position offers private medical cover, pension contributions, paid holiday, life assurance, flexible benefits, and access to LinkedIn Learning.
