Description
The Knowledge Assist (KA) team at Cresta develops AI solutions for the contact center industry, focusing on improving agent productivity by providing access to the right knowledge at the right time. As an intern, you'll collaborate with researchers and engineers, contributing to AI research and applying techniques at scale. Responsibilities include designing, developing, and deploying KA solutions, improving reasoning and evaluation in real-world scenarios, integrating solutions with software engineers, scaling AI systems, and innovating to improve system security, cost-efficiency, and reliability.
