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Knowledge Base Writer at TELUS Digital

Department: CXAI Business Delivery

Language
Setup
On-site
Location
San Salvador, San Salvador
Level
entry
Posted

Description

The Knowledgebase Writer will create, edit, publish, and maintain high-quality knowledge-base content in collaboration with subject matter experts. Responsibilities include managing article workflows, user access, content quality and SEO, end-user feedback, and stakeholder communication. The role requires B2 English, strong writing and research skills, proficiency with content management systems, and the ability to work independently with minimal supervision. One or more years of experience in content management systems or client management is desirable, and a university student in Information Technology, Business Administration, Pedagogy, or a similar field is also listed.

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