Description
Bixal is seeking a Knowledge Management Specialist, Digital Support Operations to provide Tier 2 support for a large federal digital program, manage user-request queues, document business processes, maintain outage-communication procedures, and improve knowledge, content, and support operations. The role requires an active Secret clearance, a bachelor's degree or equivalent experience, and at least four years of relevant knowledge-management, technical-writing, documentation, content-operations, or customer-support experience. It is a full-time position contingent on contract award, with a one-year performance period and two one-year option periods, and can be performed remotely from anywhere in the United States.
