Description
This role involves acting as the primary IT support engineer responsible for resolving IT-related issues for Arabic-speaking clients. The individual will provide on-site support, engage with internal IT teams and business stakeholders, log and prioritize incidents using an ITSM tool, diagnose and resolve basic hardware/software/network problems, and escalate complex cases. Additionally, they will offer daily support for CRM applications, troubleshoot network issues, maintain detailed documentation, and contribute to IT asset management.
