Description
Zones LLC is hiring an L1 Service Desk Support Specialist to provide remote first-line IT support to global clients. The role handles phone, chat, and email inquiries; troubleshoots desktop hardware, peripherals, mobile devices, Windows operating systems, and software; creates and tracks tickets; escalates unresolved issues; and maintains customer and issue records. The position operates in a 24/7 rotational shift environment and requires 0–0.6 months of IT Support experience and any graduate-level education. Benefits include medical insurance coverage, group term life, personal accident coverage, and flexible leave.
