Description
The L1 Help Desk Technician serves as the first line of technical support for end users in a fast-paced MSP environment, handling Microsoft 365, account access, device, and service-request issues. The role uses Active Directory, Microsoft Entra ID, Microsoft 365 Admin Center, and ServiceNow to troubleshoot accounts, applications, licenses, device enrollments, and escalations, while maintaining documentation and communicating professionally with users. The position requires at least one year of IT help desk or technical support experience and familiarity with the listed Microsoft and ServiceNow technologies.
