Description
GAM Tech is hiring a full-time L1 Support Hero for its Service Delivery team to serve as the first line of IT support for managed-service clients. The role handles incoming requests, triages and escalates tickets, troubleshoots hardware, software, network, cloud, Microsoft 365, Windows, macOS, Entra ID, Active Directory, printing, and connectivity issues, manages user account changes, and responds to security alerts. Responsibilities also include documenting work in HaloPSA, maintaining knowledge-base content, and collaborating with other IT teams. The position requires at least one year of IT support, help desk, or technical customer service experience, basic knowledge of the listed technologies, strong communication and troubleshooting skills, and English fluency. Compensation is $45,000–$60,000 per year, with health and dental coverage, paid training, and a technical growth path.
