Description
Abnormal is hiring an L1 Technical Support Engineer to serve as a trusted advisor for enterprise customers using its Cloud Email Security, AI Security Agents, and SaaS Security solutions. The role owns inbound support tickets, investigates configuration, API, behavioral false-positive, and threat issues, partners with Engineering and Product teams, supports customer onboarding, maintains knowledge-base documentation, and identifies recurring customer pain points. Candidates need at least four years of technical support experience in cybersecurity, SaaS, or enterprise technology, along with knowledge of email security, cloud ecosystems, troubleshooting, log analysis, and collaboration tools.
