Description
GR8_TECH is hiring an L1 Technical Support Specialist to protect client trust and resolve complex B2B iGaming platform issues. The role owns technical tickets, investigates server logs and API interactions, coordinates L1 incidents and outages, monitors platform alerts, manages escalations, and guides junior specialists. It requires at least one year of relevant B2B support experience, familiarity with ticketing and incident workflows, server-log and browser-devtools analysis, and availability for a full-time 24/7 rotating schedule. The position is remote-first and includes benefits such as a cafeteria budget, paid leave, childcare support, and learning programs.
