Description
The employer is seeking an experienced L2/L3 Helpdesk Support Engineer to join a managed services team supporting multiple client environments. The role focuses on resolving escalated incidents across Microsoft 365, Entra ID, networking, backup, and business continuity technologies, while also assisting with first-line support, mentoring junior engineers, documenting resolutions, and contributing to root-cause analysis and proactive improvements. The position requires at least 2–3 years of experience in an MSP or comparable multi-client IT support environment, strong Microsoft 365 and Entra ID knowledge, networking fundamentals, and the ability to work remotely with minimal supervision. Benefits include Australian-dollar pay, medical insurance, a home-office setup allowance, internet allowance, wellness support, flexible work arrangements, and certification reimbursement.
