Mendo is hiring a Level 2 Support Manager in Paris to own enterprise SaaS support cases, resolve configuration and access issues, escalate engineering tickets, manage the L2 backlog, and coach the Concentrix vendor toward autonomous L1 and L2 support. The role also owns SLAs, CSAT, vendor business reviews, product feedback, and support enablement, with a hybrid schedule of two days on site and three days remote.
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