Description
Interface.ai is hiring an L2 Technical Support Engineer to own escalated AI agent cases for financial institution customers. The role investigates conversational AI, voice integrations, REST APIs, webhooks, and core banking connectors; debugs issues using logs, recordings, transcripts, API traces, and observability tools; improves AI quality through knowledge-base updates and feedback loops; manages incidents and customer tickets in Salesforce Service Cloud; and documents root causes, impacts, resolutions, and preventive actions. Candidates need at least five years of technical or implementation support experience, strong API and database debugging skills, Python scripting, observability expertise, and familiarity with AI agent orchestration.
