Description
OPSWAT is hiring a Tier 2 Technical Support Engineer for its Customer Support team. The role handles complex and escalated technical issues through phone, case systems, and chat; performs advanced troubleshooting involving log analysis, system diagnostics, network configurations, and remote customer sessions; reproduces issues in lab environments; collaborates with Tier 1 and Tier 3 support; and contributes to knowledge bases, process improvement, and professional services. The position requires a bachelor’s degree in computer science or a technical discipline or equivalent experience, strong Windows and Windows Server knowledge, networking fundamentals, Linux familiarity, DevOps tool expertise, and at least four years of customer support or technical helpdesk experience.
