Description
GR8_TECH is hiring an L2 Technical Support Specialist to maintain the reliability of its B2B Engagement-CRM platform. The role handles CRM tickets and non-standard incidents, verifies user data and campaign parameters, guides L1 support and B2B operators on configurations, analyzes microservice logs and REST APIs, troubleshoots frontend and notification-delivery issues, prepares L3 bug reports, meets SLAs, and maintains diagnostic runbooks. The position requires 2–3+ years of L2 technical support or application support experience, practical troubleshooting and log-searching skills, basic SQL, REST API knowledge, Postman or cURL experience, and intermediate English with fluent Ukrainian or Russian.
