Description
The L2 Technician provides Level 2 technical support for incidents and service requests, diagnosing and resolving complex issues beyond first-level support. The role collaborates with L1 and L3 teams, documents findings in an ITSM tool, maintains knowledge-base articles, and supports service stability and continuous improvement. It requires a bachelor’s or master’s degree in a relevant field, at least five years of IT operations, application support, or L2 support experience, and hands-on expertise in Microsoft and full-stack technologies. The position is based in Alabang, Muntinlupa, Philippines, with a hybrid schedule averaging two days per week in the office.
