Summary from listing
The L2O Process Manager will own and continuously improve Vaillant Group’s Lead-to-Order processes across international markets, harmonizing and governing business processes and digital capabilities. The role partners with business teams, IT, Salesforce, and SAP teams; manages process and product backlogs; defines requirements and acceptance criteria; monitors KPIs and process analytics; and contributes to roadmaps for lead, opportunity, offer, pricing, incentive, contract, customer account, and CPQ capabilities. The position requires a relevant university degree, several years of experience in business process management, CRM, digital transformation, or a related area, and strong expertise in product ownership, backlog management, agile delivery, Salesforce, SAP-integrated processes, and L2O process management. The work model is hybrid 70/30 with up to 30 days of remote work from selected countries.
