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L3 Application Support Engineer at EPay Services Pvt. Ltd.

Department: Company-Wide

Setup
Hybrid
Location
Nairobi, Nairobi County
Type
Full-time
Level
senior
Posted

Description

EPay Services Pvt. Ltd. is hiring an L3 Application Support Engineer to own escalated web-based application issues through resolution. The role involves debugging and fixing .NET applications, troubleshooting JavaScript and jQuery front-end issues, analyzing SQL Server and SSRS problems, conducting root-cause analysis, deploying and testing updates, and creating preventive documentation. The engineer will collaborate with development, infrastructure, and stakeholder teams and work from 3:00 PM to 12:00 AM EAT, Monday through Friday, with overlap with US-based teams. The position requires 4–8 years of industry experience, substantial L3 or BAU support experience, a bachelor's degree in a relevant field, and familiarity with source control.

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