Description
The client is hiring an experienced Level 3 Support Engineer to provide advanced technical support across multiple client environments in a Managed Services Provider setting. The role involves troubleshooting complex issues, handling escalations, administering Microsoft 365, Windows Server, Azure, virtualization, backup, and security technologies, documenting resolutions, and meeting SLA requirements. The position requires at least three years of advanced technical support experience in an MSP environment and availability for 40 hours per week on New York business hours, 9 AM to 6 PM ET.
