Description
The L3 Technical Support Engineer will provide enterprise-level technical support for Managed File Transfer solutions, including building new workflows, troubleshooting software and hardware issues, managing critical internal and B2B data transfers, coordinating with clients and internal teams, logging and escalating issues, and documenting solutions. The role requires an IT or computer science degree, Linux and AIX command knowledge, shell scripting, and familiarity with rsync, SSH keys, and JavaScript batch workflows.
