Description
The role serves as a first-level Help Desk for the TEN Lab, supporting users with equipment, accounts, systems, VPN, virtual desktop infrastructure, and asset management. Responsibilities include responding to user requests, creating and maintaining tickets, assisting with new-user setup, supporting technology implementation, maintaining inventory and asset records, and helping with patching, network infrastructure, and standard operating procedures. The position requires U.S. citizenship, an active DoD Secret clearance, DHS Suitability, at least one year of directly relevant experience, and experience with Windows, Linux/Unix, and MacOS.
