Lead Account Manager at SmartDev1

Seniority in posting: senior

Language

Setup: On-site
Location: Da Nang
Type: Full-time
Level: lead/mgmt
Posted: Sep 24, 2026

Description

SmartDev is hiring a Lead Account Manager to lead and coach an Account Management team, oversee existing B2B client relationships, renewals, retention, governance, escalations, and account growth, and provide executive reporting and cross-functional alignment. The role is suited to someone with at least five years of experience in an IT outsourcing or software development services company, strong English communication skills, and experience managing client-facing teams and portfolios. The position offers hybrid working, healthcare benefits, annual leave, a competitive salary with a 13th-month bonus, and lunch allowance.

Required Skills

Client management
Account governance
Executive reporting
Stakeholder management
QBRs
Renewals
Upselling

Additional Information

Required Previous Experiences: At least 5 years of professional experience in an IT outsourcing or software development services company, with exposure to client-facing account management, customer success, business development, or delivery coordination.
Experience managing strategic B2B client relationships in an IT outsourcing environment.
Experience leading, mentoring, or closely coaching Account Managers or other client-facing team members.
Understanding of IT outsourcing engagement models, including staff augmentation, dedicated teams, managed services, and project-based delivery.
Experience working across Account Management, Delivery, Project Management, Talent Acquisition, Finance, Sales, and other internal functions.
Experience with stakeholder management and influencing to drive alignment across teams.
Preferred Qualifications: Previous experience in an Account Management Lead, Client Partnership, Customer Success Lead, or similar leadership position within an IT outsourcing company.
At least 2 years of direct experience in Account Management, Customer Success, Client Partnership, or another client-facing commercial role.
Experience managing and developing a small Account Management team.
Experience overseeing account portfolios covering renewals, retention, upselling, resource fulfilment, delivery risks, and profitability.
Familiarity with commercial topics including pricing, contract extensions, change requests, rate negotiations, and account growth.
Experience preparing and leading QBRs, client governance meetings, portfolio reviews, and executive management reporting.
Experience working with international clients and multicultural teams across APAC, Europe, the United States, or other global markets.
Translation Company Name: SmartDev