Description
WNS is hiring a Lead Associate - Collections to manage accounts receivable, resolve billing issues, and collect outstanding balances from French-speaking customers. The role handles inbound and outbound billing inquiries, maintains customer interaction records, collaborates with Customer Service, Billing, and Finance, meets collection targets, and provides firm customer service. Candidates must be fluent in French and English, have 3–5 years of collections, customer service, or contact center experience, and be willing to work night shifts from 05:30 PM to 02:30 AM.
