Description
NiCE is hiring a senior consulting professional to lead customer business cases and contact center/CCaaS transformation engagements focused on Quality Management and Analytics. The role owns the business case, drives process and technology change, manages senior stakeholders, coordinates application and domain consultants, develops ROI models, and identifies additional business opportunities. Candidates need at least 8 years of consulting experience in customer experience strategy, contact center transformation, or software/CCaaS, along with expertise in CCaaS, analytics, quality, and modern or AI customer experience capabilities, including familiarity with NICE Interaction Analytics, Nexidia, or comparable platforms.
