Summary from listing
Optimum is hiring a Lead Problem Management Individual Contributor to own the Problem Management process and outcomes for an assigned service area. The role leads complex root-cause investigations, drives repeat-incident reduction, partners with Change Management on RCA-driven changes, mentors L1–L3 analysts, defines execution standards and metrics, and owns the automation and AI-use roadmap. It requires a bachelor's degree in a relevant field, at least 8 years of telecommunications support, engineering, design, or problem-resolution experience, and ITIL Foundation v3 or v4 certification. The New York starting pay range is $123,379 to $202,694 per year, and visa sponsorship is not provided.
