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Lead Client Services Project Manager, CX at NiCE Ltd.

Department: GCO - Customer Success & Services

Setup
Remote
Level
lead/mgmt
Posted

Description

The Lead Client Services Project Manager owns end-to-end delivery of customer projects and programs, including implementation, rollout, solution adaptation, invoicing, revenue recognition, risk and issue management, stakeholder communication, and customer satisfaction. The role manages geographically diverse technical and business teams, develops project plans and schedules, partners with sales to identify additional services, and requires strong client-service, project-management, leadership, communication, and financial understanding skills.

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