Description
OpenText is hiring a Lead Customer Success Manager to serve as the overall relationship owner for assigned OpenText Cloud Managed Services accounts. The role manages customer satisfaction, service delivery, escalations, business reviews, SLA reporting, onboarding, product recommendations, internal cross-functional communication, and customer success programs. It requires a bachelor’s degree or equivalent, at least 9 years of IT service delivery experience, at least 2 years of client-facing software experience, cloud and data center knowledge, and the ability to work independently and in shifts.
