Description
OpenText is hiring a Customer Success Manager to own assigned Cloud Managed Services accounts and act as a trusted advisor to customers. The role manages customer success, strategic planning, escalations, incident and problem management, reporting, and cross-functional collaboration, with a focus on operational health, customer satisfaction, and return on investment. Candidates need a bachelor’s degree or equivalent and 5–10+ years of customer ownership experience, preferably in technology, software deployment, or SaaS. The position requires travel of approximately 15% and offers a salary range of $101,000 to $151,600, with possible variable and commission compensation.
