Description
PIP Global Safety is hiring a Lead Customer Experience Specialist in Katowice, Poland, on a permanent full-time hybrid contract. The role serves as the primary customer contact for an assigned portfolio of accounts and manages commercial and operational activities across the order-to-cash process, including order validation and entry, customer queries, backlog and claims management, customer retention, and commercial opportunity identification. The specialist also supports continuous improvement, process standardization, and UAT activities. The position requires a bachelor’s degree or equivalent professional experience, fluent written and spoken English and French, at least five years of customer support or related supply chain, order management, or order-to-cash experience, CRM/ERP knowledge, and strong Microsoft Office skills.
