Description
Percepta is hiring a Lead Customer Experience Specialist in Houston, Texas to support customer experience specialists and customers as a subject-matter expert in automotive product knowledge and customer care. The role handles escalated customer concerns, inbound calls, emails, chats, vehicle and service inquiries, financial assistance, follow-up, coaching, mentoring, and delegation, while deputizing for a Team Leader when needed. Candidates need a high school diploma, two years of relevant experience, strong communication and customer-service skills, and knowledge of MS Office and call-center technologies. The position offers a competitive salary with incentives, health, dental, vision, life insurance, retirement and other employee benefits, and is marked onsite.
