Description
Percepta is hiring a Lead Customer Experience Specialist in Melbourne, Florida to support CX Specialists and customers as a subject-matter expert in automotive product knowledge and customer care. The role handles escalated customer concerns, inbound calls, emails, chats, vehicle and service inquiries, financial assistance, follow-up, coaching, and delegation, while deputizing for a Team Leader and contributing to performance management. A high school diploma is required, an associate’s or bachelor’s degree is preferred, and two years of relevant experience is required; automotive knowledge and luxury-field experience are advantageous. The position offers a competitive salary with incentives, health, dental, vision, life insurance, retirement and flexible spending accounts, paid time off, tuition reimbursement, and other employee benefits.
