Description
The Emerald Experience Manager serves as a strategic executive partner, customer success leader, and technical steward for UKG’s most valuable Premium customers. The role manages executive relationships, business reviews, account health, adoption, retention, ROI, and escalated technical issues across UKG Pro, Workforce Management, Workforce Central, and PLUS Central. It requires at least five years of experience in HCM, HRIS, enterprise SaaS customer success, consulting, or technical advisory work, along with knowledge of UKG Pro Workforce Management and enterprise customer consulting skills. The position offers a base pay range of $102,300 to $147,050, with possible performance-based bonuses and restricted stock unit awards.
