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Lead Digital Customer Service Operations at Mister Spex

Setup
Remote, Hybrid
Location
Berlin
Type
Full-time
Level
Lead

Description

Mister Spex is seeking a Lead Digital Customer Service Operations specialist to drive the development and optimization of their digital customer service operations. This includes managing various channels like voice, chat, email, and leveraging AI and automation. The role involves leading a specialized team, collaborating with product and tech teams, and ensuring efficient customer service platforms.

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