Description
CVS Health is hiring a Lead Director, Member Experience to define and drive member experience strategy and portfolio presentation for payor-focused products and capabilities. The role integrates member communications into end-to-end product experience strategy, aligns product, design, marketing, and communications teams, establishes experience frameworks and communication guidance, and uses member feedback and adoption signals to improve prioritization. The position may be remote or hybrid anywhere in the United States, requires 10+ years of relevant leadership experience, prefers a bachelor’s degree or equivalent qualification, and offers $100,000 to $231,540 annually plus incentive and equity opportunities.
