Description
The Lead Disability Assistant coordinates administrative processing of disability determinations under the supervision of the Operations Manager. This involves strategic decision-making on case assignments, workflow management, and training Disability Assistants. The role also includes managing incoming/outgoing correspondence, disability supplements, and acting as the primary interface with clients, agencies, and DES staff regarding medical information. Key responsibilities include monitoring KPIs, tracking priority cases, reviewing disability supplements, handling privacy matters according to HIPAA, coordinating client transport, and explaining regulatory complexities to various stakeholders.
