Description
The Lead Expert, Regional Customer Experience, ISOL will lead a regional customer experience team in Delft, translating global strategy into regional priorities and improving service reliability, order management, proactive support, OTIF, backlog, complaints, digital adoption, and e-commerce growth. The role requires 10+ years of experience in customer experience, order-to-cash, supply chain, logistics, or commercial operations, along with people leadership, SAP, KPI, root-cause analysis, and cross-functional stakeholder influence. Experience in the food and beverage market is a plus.
