Description
The Regional Technical Operations Supervisor leads and manages a team of approximately 13 technicians across onsite and remote locations in the AMER region. The role oversees technical training, hardware diagnostics, troubleshooting, repair trips, remote support, scheduling, compliance, performance reviews, and client and TFS Global Lead coordination. It requires experience supervising technical support teams across multiple locations, a strong technical background, leadership and coaching experience, and strong communication and operational planning skills.
