Summary from listing
Optimum is hiring an Incident Communications Lead to serve as the central communications authority during technology incidents and service outages affecting Internet, video, voice, and supporting IT systems. The role owns outage bridge communications, advisory cadence, interdepartmental coordination, management messaging, incident reporting, communication standards, post-incident review contributions, and communication effectiveness metrics. It requires at least five years of experience in incident management, operations communications, or technology operations supporting production environments, along with strong written and verbal communication skills, calmness under pressure, and familiarity with incident tooling. The position requires on-call availability for Severity 1/2 incidents and does not provide visa sponsorship.
