Description
New Era Technology is hiring a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. The role covers installation, configuration, troubleshooting, maintenance, ticket documentation, vendor coordination, escalation, and equipment logistics across client offices, IT rooms, and data centers. It requires a high school diploma or equivalent, at least five years of technician experience preferred, strong troubleshooting and communication skills, English fluency, and primarily on-site work with occasional after-hours or weekend support and possible regional travel.
