The SCM Customer Service Agent owns the end-to-end shipment process and customer experience, responding to enquiries, resolving issues, coordinating internal and external stakeholders, maintaining shipment visibility, improving processes, and identifying upselling opportunities. The role requires experience with export logistics, 4PL or control tower operations, fluent English, and the ability to work under pressure while maintaining quality.
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Transportation and Warehousing
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Who they serve
Maersk offers logistics solutions for small and large businesses.