Description
Sprinklr is seeking a CCaaS Managed Services Lead to own end-to-end configuration, optimization, adoption, and continuous improvement for customer contact center solutions. The role covers omnichannel routing, IVR, case management, SLA frameworks, bot and conversational AI workflows, integrations, performance monitoring, training, and stakeholder guidance, while requiring 5+ years of managed services, CCaaS, or technology consulting experience and hands-on experience with Sprinklr or comparable platforms.
