Description
SmithRx is hiring a Call Center Supervisor in Lehi, Utah, to manage and coach a team of call center agents. The role oversees attendance, capacity, quality, performance, onboarding, escalations, and peak-volume support while driving member experiences. Candidates need at least five years of call center experience, two years leading or supporting agents in an elevated role, omnichannel and CRM experience, strong communication and problem-solving skills, and a high school diploma or equivalent. The position offers a base salary of $56,000 to $70,000 USD plus medical, dental, vision, retirement, paid time off, and other benefits.
